Strategy 2026-2027: Transforming members’ financial well-being

2026 Balanced Scorecard

Data as of August 2026

United Nations Federal Credit Union is dedicated to serving the people who serve the world by enriching the lives of its members.

Members
On Target Provide peace of mind Caution Deliver a best in class member experience Caution Offer easy access to relevant financial products and guidance
Financial
On Target Sustain controlled growth Caution Balance profitability with member benefits Caution Effectively manage risk
Internal Processes
Member experience

Caution Offer solutions that are life-stage and geographically relevant and accessible
On Target Ensure member service excellence
On Target Improve internal service excellence
Member value

Below Plan Deepen our relationship with the UN community
Below Plan Selectively target alternative path members to enable incremental revenue generation

Operational Excellence

Below Plan Intensify our focus to optimize resources
Caution Leverage data analytics and technology to enhance member experience
Organizational Capacity
Below Plan Strengthen our commitment to strategy-driven performance Below Plan Promote a culture of service excellence and ease of access