Strategy 2025-2026: Transforming members’ financial well-being

2025 Balanced Scorecard

Data as of December 2025

United Nations Federal Credit Union is dedicated to serving the people who serve the world by enriching the lives of its members.

Members
Caution Provide peace of mind On Target Deliver a best in class member experience On Target Offer easy access to relevant financial products and guidance
Financial
Caution Sustain controlled growth Caution Balance profitability with member benefits Below Plan Effectively manage risk
Internal Processes
Member experience On Target Offer solutions that are life-stage and geographically relevant and accessible On Target Ensure member service excellence On Target Improve internal service excellence

Member value

On Target Deepen our relationship with the UN community Below Plan Selectively target alternative path members to enable incremental revenue generation

Operational Excellence

On Target Intensify our focus to optimize resources Caution Leverage data analytics and technology to enhance member experience
Organizational Capacity
On Target Strengthen our commitment to strategy-driven performance Caution Promote a culture of service excellence and ease of access