2026 Corporate Incentive Goals

Data as of August 2026

Balanced Scorecard Perspective Weighting Measure Threshold Target Maximum Current Standing Percentage Rank Percentage of Target Incentive
Member 15% Member Experience (MX) Beacon Score 70.00 73.00 78.00 65.39 0% 0%
Financial 50% Share growth 1.00% 1.50% 2.50% 4.61% 100.00% 120.00%
Overall loan growth, including sold loans 2.31% 3.31% 4.31% 3.64% 66.50% 106.60%
Net income / ROA (core) 1.08% 1.24% 1.40% 1.21% 40.63% 96.25%
NOELR / assets 1.87% 1.77% 1.67% 1.66% 100.00% 120.00%
(Delinquency & charge-offs) / total loans 0.65% 0.50% 0.45% 0.51% 46.67% 98.67%
Internal Processes 20% First contact resolution (FCR) % 95.50% 96.00% 96.50% 97.88% 100.00% 120.00%
Service level agreement (SLA) resolution % 93.50% 94.25% 95.00% 97.64% 100.00% 120.00%
Organizational Capacity 15% % of strategic initiatives executed 80.00% 90.00% 100.00%

 

0.00%

 

 0.00% 0.00%
TOTAL: 78.16%

Member Experience (MX) Beacon Score

Share growth

Overall loan growth, including sold loans

Net income / ROA (core)

NOELR / assets

(Delinquency & charge-offs) / total loans

First contact resolution (FCR) %

Service level agreement (SLA) resolution %

% of strategic initiatives executed